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HR Technology for Government; Difficulties, Trends and Solutions

Updated: Sep 21, 2020

HR and Finance Technology for UK Government

Why is Government facing so many challenges when implementing new Cloud HR technology?

Government Shared Services (GSS) aim to focus on the current insights and future vision of the civil service. Their strategy centres around implementing an ERP system, which would meet Government’s requirements of moving to the Cloud and creating a core, integrated platform for their data requirements.

ERP systems are important for organisations as they give greater accuracy of data, reduces manual work and gives employees an ability to self-serve rather than needing to speak with HR and Finance teams. Implementation of a system such as this is always challenging due to the nature of decisions, data and change required by an organisation. However, In Government, the process of implementing new Cloud HR technology can be even trickier due to some of these complexities:

1. Scrutiny Surrounding the Investment

Implementing any HR Cloud Technology is a lengthy, complicated process. However, before even getting to this stage, the process of introducing the proposition and signing-off on the implementation is lengthy and highly scrutinised. Any significant investment from the Government is naturally going to attract attention, so having to gain Treasury approval adds to the complexity.

2. Departmental Singularity & Data Complications

The government is a complex organisational structure, with every department functioning as its own business whilst also being under the umbrella of one Civil Service. When implementing a new ERP system it will be necessary to input data obtained from other Departments if employees have moved for instance data on pensions, sickness absence and holiday.

3. The Need for 24/7 System Availability

There is an integral demand for the systems to be available 24/7 due to the nature of work undertaken by the Civil Service. Therefore, when implementing an ERP system, there is a requirement to do so whilst also enabling BAU activities.

Focus Areas

GSS are focusing on the current areas in order to tackle some of these challenges:

  • Standardising the shared services, including HR, to get everyone on Cloud and to therefore have accessible, available information regardless of the department you work in.

  • The use of intelligent automation, this can provide long-term value by freeing-up time from repetitive, manual tasks.

  • Meeting colleagues’ needs by providing convenient and easy-to-use information via Cloud services, this can thus increase staff efficiency, satisfaction and productivity.

  • Process and data convergence: providing simple, smarter processes to enable focus on delivering government priorities and services through better management information.

So what’s the solution?

We believe that through our ACT methodology, we can provide a solution to the difficulties faced in government during this process. ACT stands for Accelerating, Automating and Augmenting Cloud Transformation and is a sector-specific templated Back Office solution which allows you to transition rapidly to the Cloud, with a full understanding of the business benefit and operating model impact. Automating elements of the implementation of your ERP system enable acceleration. You’ll also be presented with ‘leading practice’ which should augment your business processes.

The ACT methodology guides you through your journey, from business requirements to the solution deployment and benefits realisation.

ACT allows your team to engage at the right level with a technology implementation, maximising the value they bring to the programme and their ability to influence outcomes.

For more information about ACT or how Veran Performance can assist in your future/ current Cloud project, please contact

Alternatively, if you are interested in learning more about automation, AI or preparing for Cloud technology success, then please visit our events page to register for our upcoming events.


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