Client & Situation

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The Home Office identified an operational urgency, brought about by the demands of the EU Exit, to completely re-think the way in which the end-to-end resourcing process is delivered. Their objectives were to reduce time to hire, improve attraction, reduce vacancy rate and improve diversity.

Actions & Response

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Veran conducted an opportunity assessment to identify the potential processes that could be automated. Working with our automation partner, UiPath, we analysed three main areas;

1. Internal Deployment within the Home Office

2. Resourcing

3. Offline Recruitment / Inter-Government Transfers 

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Key Outcomes 
 

Over the course of six weeks, we identified eight opportunities for optimisation and automation;

1. Candidate experience

2. Library of job adverts

3. Vacancy holder experience

4. Data & MI - analytical tools with live data can provide powerful insights with real time candidate information

5. Information handovers

6. Query handling - RPA robots can automatically respond to simple enquiries and direct more complex issues to the appropriate persons inbox

7. Onboarding - new starter forms can be digitised and RPA robots can validate

8. Application auto-sift

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What happened next?

 

Following successful completion of the opportunity assessment, we then conducted a series of four-week sprints, involving continuous design, building, testing and deployment until the newly optimised and automated processes met the functional and technical specifications.

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Finally we completed knowledge sharing with the Home Office team to ensure they could support and develop the new processes for continuous improvement.